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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Generally, we ship daily for all orders received prior to 12PM PST. From time to time, we run low on our products and they are on backorder. We will let you know if you order is backordered after you place your order. Products on backorder generally arrive within 1 week. We ship via USPS Priority or UPS ground depending on your location. We choose the shipping method based on cost and delivery time as we desire all orders to be delivered as quickly as possible. We do not base shipping method on your selection at checkout if a faster method is available for less cost. If you select 3-day select or overnight shipping, and your package does not get sent using either method, you may contact us for a refund of the difference in shipping cost.
- Privacy & Security
- We never sell or share your information with anyone.
- Returns & Replacements
- We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.petenzyme.com are covered by our 60-day money-back guarantee. If you are unhappy with any product you have purchased from us, you may return it for a full refund including shipping and handling. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. You are covered by this unconditional money back guarantee for a full 60 days from your date of purchase.
IMPORTANT: Before you ship us your product, you must email us at returns@probioticsfordogs.com within 60 days of the shipment date to tell us the reason for the return and we will send you further instructions. Please send your purchased items via a trackable shipping method to Attn: Marcie Wells, 27071 Cabot Road, #121, Laguna Hills, CA 92653. This guarantee and offer applies only to orders in the continental United States. Free shipping is not available outside the continental US. - Ordering
- If you have trouble ordering, please contact us via phone or email: 866-449-2481, info@probioticsfordogs.com
- Payment, Pricing & Promotions
- All prices are subject to change without notice. Occasionally we will run special promotions. Please contact us if you wish to be placed on our promo list.
- Viewing Orders
- Please view the status of your order in Your Account.
- Updating Account Information
- To ensure speedy delivery, please make sure that your account information is up to date. Thank you for visiting us.
