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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
We appreciate you shopping with us. Nusentia products are available exclusively online through ProbioticsForDogs.com and Nusentia.com. Please review our policies below. If you have any questions or comments about our policies or services, we would be happy to hear from you. Feel free to contact us at customerservice@nusentia.com
- Shipping & Delivery
- We ship daily from Idaho, USA. Tracking information is provided upon request only.
Free shipping is available to customers with shipping destinations within the continental US only.
Generally, we ship daily for all orders received prior to 10AM PST. From time to time, we run low on our products and they are on backorder. We will let you know if you order is backordered after you place your order. We ship via USPS Priority or FedEx, whichever is more ideal depending on the shipping destination.
- Privacy & Security
- We never sell or share your information with anyone.
- Returns & Replacements
- Should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at www.nusentia.com and probioticsfordogs.com are covered by our 60-day money-back guarantee. If you are unhappy with any product you have purchased from us, you may return it for a full refund including shipping and handling. Only one opened package of any product is eligible for return.
Return shipping costs are not refunded. If you desire your return shipping costs to be reimbursed, please contact us directly at customerservice@nusentia.com.
IMPORTANT: We would like to know the reason for the return. Before you ship us your product, you must email us at returns@nusentia.com within 60 days of the shipment date to tell us the reason for the return and we will send you further instructions. Packages returned without an RAF# will not be tracked or refunded. This guarantee and offer applies only to orders in the continental United States.
International orders will be shipped via a trackable method, usually FedEx International Economy, however, these packages cannot be guaranteed for delivery.. - Ordering
- If you have trouble ordering, please contact us via phone or email: 866-315-2144, customerservice@nusentia.com
- Payment, Pricing & Promotions
- All prices are subject to change without notice. Occasionally we will run special promotions. Please contact us if you wish to be placed on our promo list.
- Viewing Orders
- Please view the status of your order in Your Account.
- Updating Account Information
- To ensure speedy delivery, please make sure that your account information is up to date. Thank you for visiting us.
